Shop Your Way Reviews

I applied for a shop your way credit card several years ago before Kmart was closed. At first I figured I would not get one. But to my surprise I was accepted for a credit line of 750. Which was perfect for me. I could keep it payed up and use mostly for emergency situations. In the time I had this card I paid it off twice and only owe 81.57 at this current moment. However, due to an issue with a different lender, which I was attempting to get payed, who wanted the money as in yesterday refused to work with me in paying it off. Because I did not have the money at that moment (598.00) they red flagged my credit. Because of that Shop your way slashed by credit line for 750.00 to 250. Not even taking into account by payment history. I payed the card off twice and owe only 82.00 at the current moment. Several attempts to get them to raise my limit back to 750 was unsuccessful. To anyone who is considering a shop your way master card, consider looking somewhere else for a credit line. They are not worth the trouble. Shop your way credit card was sent back with a finally payment and a card cut into four pieces. They have no loyalty to their customers and will never have that positive consideration for those if an issue should pop
Up. Bad business. Bad business

No REAL help... Just teases about return calls or the usual from an incompetent company instructing you to use the USELESS automated systems and/or FAQs... Maybe answering an email after a few days then going into Never-Never Land with no follow up.

I have had an outrageously horrible experience with the Shop Your Way, MasterCard as of lately at first things were fine it was like any credit card you paid on time you don't have any issues no one calls you perfectly fine. But as of the last several months due to health issues I was unable to make payments on time and things have gotten behind. But once I've gotten back to the point where I'm able to start paying things back I sent off an $868 payment, via Western Union money orders now the Western Union money orders only go up to 500 so you have to get two if you're paying something like $868 so I had one for 500 and one for 368. That was sent back of 11th of this month of July, so we decided to check a few days later me and my son and see if the payments have been received and processed properly we were told that the payment for 500 was received and processed properly but the other payment was not processe because it was seen as 868 instead of the 368 which is completely baffling to me. From there we proceeded to try to talk to several different individuals constantly being transferred to get this resolved and see what we would have to do so the gentleman that was nice enough knowledgeable enough to tell us hey this is what happen with the payment this is what you might have to do to see and get it rectified. So we took it upon ourselves to go to the place where we got the money order for Western Union and the location stated that there was nothing that they could do but they could call for us so she took it upon herself to call Western Union and they stated that it would take 30 days for us to get a refund and they would also charge us a $15 fee. So we left that location with the information that was given to us called shop your way back and they stated that "well you need to reach out to your bank"... It's not our bank it's a money order service and they stated that it would take 30 days plus a $15 fee to get a refund. They acted like there was nothing that they could do and this issue still has not been resolved.

Points go away and they could care less. Extremely overpriced. Trash company just like it's parent Sears.

I gave them one star due to their horrible customer service, both online through messaging and on the phone via the number on the back. I created a new email account as my old one was full of spam and I want to delete it. I have changed that email over and over, sent complaints over and over only to be told to contact tech support via the number on the card. Tech support says it's fixed, but it never is. I reply to messages sent to the wrong email yelling and cussing in capitol letters to stop using that email! This has gone on for months. I think my only option now is to cancel my online account, then start a new one, just like I had to do a few years ago. What a bunch of inept morons!

I gave them one star due to their horrible customer service, both online through messaging and on the phone via the number on the back. I created a new email account as my old one was full of spam and I want to delete it. I have changed that email over and over, sent complaints over and over only to be told to contact tech support via the number on the card. Tech support says it's fixed, but it never is. I reply to messages sent to the wrong email yelling and cussing in capitol letters to stop using that email!!!! This has gone on for months. I think my only option now is to cancel my online account, then start a new one, just like I had to do a few years ago. What a bunch of inept morons!!

Impossible to redeem points! Every search ends with "shipping not available in your area". Best to accept what you can not change and move on... I have... Bye bye SYW

If I could go lower than 1 star I would.

Customer service is ABSOLUTELY HORRIBLE & that's being nice. Can't understand anyone, I'm switching!

Years ago I had a Sears card. When Shop Your Way took over, they sent me one of their credit cards, which I never activated. While cleaning up my contacts list, I tried my old KMart account, only to find that they had retained all of my personal info. I requested by email that they close my Shop Your Way account, and received written confirmation that that had been done. Surprise! It's just as active as ever. And, while you can close the account, the web site says you will remain a Shop Your Way member, whether you want to be or not. Now to figure out a new email so mine doesn't get grabbed when they get hacked. What a scam!